Cookies Policy
This Cookies Policy explains how MyStake Casino uses cookies and similar technologies when you visit or use our website and related online services. It describes what these technologies are, why they may be used, the types of information they can collect and the choices available to you. This policy should be read together with our Privacy Policy and other applicable website terms.
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About cookies and similar technologies
Cookies are small text files that a website may store on your computer, tablet, mobile phone or another device. They allow a website to recognise a device, remember certain settings and support features during a visit or across later visits. Some cookies are placed by the website you are using, while others may be placed by service providers that help operate website functions.
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MyStake Casino may also use technologies that work in a similar way to cookies. These can include pixels, tags, software development kits, local storage, session identifiers and device or browser information. In this policy, we use the word cookies to include cookies and these similar technologies unless we explain otherwise.
Cookies do not usually identify you by name on their own. They may record information about your device, browser, approximate location, website activity, preferences and interactions with our services. When combined with information you provide to us, this information may be capable of being associated with your account or visit. The information collected depends on the type of cookie, your settings and the way you use the website.
We may use cookies on our website, account areas, promotional pages, customer support functions and other digital services made available by MyStake Casino. Some cookies operate only while your browser is open. Others remain on your device for a longer period or until you delete them. The period for which a cookie remains active can vary depending on its purpose.
Why cookies matter
Cookies help us provide a reliable and secure online experience. They can help pages load correctly, maintain a signed-in session, remember language or display settings, identify unusual activity and understand how visitors use the website. Without some cookies, parts of the website may not function properly, and certain account, security or responsible gambling features may not be available.
Types of cookies we may use
The cookies used on a website can change over time as services, security requirements and technical arrangements develop. The following categories describe the main purposes for which MyStake Casino may use cookies. A cookie may fit into more than one category, and the exact cookies available to you may depend on the page you visit, the device you use and your privacy choices.
Strictly necessary cookies
These cookies are needed for core website functions. They may support account access, page navigation, session management, security controls, fraud prevention, traffic management and the safe processing of requests. They can also help remember choices that are necessary for a service you have asked to use. Because these cookies support essential functions, they may remain active even when optional cookies are declined.
Functional cookies
Functional cookies allow the website to remember information that improves convenience and personalisation. For example, they may remember a language, region, display preference or other setting. They may also support optional features, such as retaining information entered into a form during a session. If you disable these cookies, some preferences may need to be selected again and some features may be less convenient.
Analytics and performance cookies
Analytics cookies help us understand how visitors interact with our website. They may show which pages are visited, how users move through the website, whether pages load correctly and where improvements may be useful. The information is generally used in aggregated or statistical form to assess performance, identify technical issues and improve the structure, content and usability of our services.
Security and risk-management cookies
Security-related technologies may help detect suspicious behaviour, prevent misuse, protect accounts and support the integrity of our services. They can assist with identifying automated activity, repeated failed access attempts, unusual device activity or other events that may present a security or compliance risk. These technologies may operate in the background and can be necessary to protect players and the website.
Advertising and marketing cookies
Where used and permitted, advertising or marketing cookies may help measure campaigns, understand visits from promotional channels and show content that is more relevant to your interests. They may help limit repeated advertisements, measure whether an advertisement has been viewed or identify which promotional messages are effective. These cookies may be placed by us or by approved service providers working on our behalf.
- Session cookies, which generally expire when you close your browser or end a session.
- Persistent cookies, which remain until they expire or are removed from your device.
- First-party cookies, which are set by MyStake Casino or on our behalf.
- Third-party cookies, which are set by a service provider or another website used in connection with our services.
How we use cookie information
MyStake Casino may use information obtained through cookies for several related purposes. The purpose depends on the technology involved, the service being used and the choices you make. We aim to use cookie information in a way that is relevant to the operation, security, improvement and administration of our website and services.
- To provide, maintain and secure website functions and account features.
- To remember your preferences and support a consistent experience across pages.
- To keep sessions active where this is required for a service you have chosen to use.
- To help verify activity, detect suspicious behaviour and reduce fraud or misuse.
- To understand website traffic, performance and general usage patterns.
- To test improvements and identify errors, broken links or technical problems.
- To measure the effectiveness of communications, campaigns and promotional activity.
- To support compliance, audit, reporting and the responsible operation of our services.
- To provide relevant information or advertising where this is permitted and appropriate.
- To apply and remember certain privacy or cookie choices.
Cookie information may be combined with other information held by MyStake Casino, such as account, device, transaction, support or website information, where this is necessary for a stated purpose and handled in accordance with applicable privacy requirements. We do not use cookies to remove your responsibility to make informed choices about gambling. Cookie preferences do not replace account controls, deposit limits, time-outs, self-exclusion or other responsible gambling tools.
Some services may use information from cookies to help present content or features that are suitable for the device or browser you are using. Personalisation does not guarantee that information will be accurate, complete or available at all times. It also does not mean that every promotion, game, payment option or account feature will be available to every visitor.
We may use aggregated or de-identified information for reporting, analysis, planning and service improvement. Information that has been aggregated or de-identified may no longer directly identify an individual, although we will continue to handle personal information in line with our privacy obligations and internal controls.
Your cookie choices and browser controls
When you first visit the website, you may be shown a cookie notice or preference tool. Where available, this tool allows you to accept optional cookies, decline certain categories or adjust your choices. You can usually change your preferences later by using the available cookie settings link or preference control on the website.
You can also manage cookies through your browser or device settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites or block cookies generally. You may be able to set your browser to notify you before a cookie is stored. The steps differ between browsers and devices, so you should consult the relevant provider's instructions.
- Review the privacy, security or content settings in your browser or device.
- Choose whether to allow, block or delete cookies.
- Review any available website cookie preference tool and save your selections.
- Repeat the process on each browser or device you use if you want the same settings everywhere.
- Check your choices again after clearing browser data, updating software or changing devices.
Blocking or deleting cookies may affect the way the website operates. You may be unable to sign in, remain signed in, use account features, save preferences, complete certain requests or access parts of the website. Blocking optional cookies may reduce personalisation or prevent us from measuring website performance, but it will not necessarily remove all advertising or communications.
Some devices provide additional privacy settings, including options to limit tracking or reset advertising identifiers. These controls are managed by the device or platform provider and may not affect every type of cookie or similar technology. You may need to manage settings separately for your browser, operating system and applications.
If you use a different device, browser or internet connection, your cookie choices may not automatically transfer. Cookies may also be reset if you clear browsing data or use private browsing features. We may still use strictly necessary technologies where they are required to provide a service, protect the website, meet security requirements or remember a choice you have made.
Third-party services, privacy and policy updates
We may work with carefully selected service providers that support website hosting, analytics, security, customer services, communications, advertising, payment functions or technical operations. These providers may use cookies or similar technologies on our behalf, or may collect information in accordance with their own privacy policies. We expect relevant providers to handle information appropriately and only for authorised purposes.
Third-party websites, platforms, applications and advertisements may have their own cookies and privacy practices. If you follow a link from our website to another service, that service may collect information independently of MyStake Casino. We recommend reviewing the privacy and cookie information of any third party before using its services or providing personal information.
Cookie information may be processed in Australia or another country where MyStake Casino, a group service provider or a technology partner operates. Where information is handled across borders, we take reasonable steps to manage it in accordance with applicable privacy requirements and our internal security practices. The protections available in another location may differ from those available in Australia.
Our Privacy Policy contains further information about how personal information may be collected, used, disclosed, stored and protected, as well as information about privacy choices and requests. If you have a question about this Cookies Policy or the way cookies are used on the website, please use the customer support or contact pathway made available through the MyStake Casino website. We do not publish contact details in this policy.
Changes to this policy
We may update this Cookies Policy when our website, services, technology, service providers or legal obligations change. An updated version will be published on the website with a revised date or other notice where appropriate. The updated policy will apply from the time it is made available, unless a different effective date is stated. You should review this page from time to time so you remain aware of how cookies and similar technologies are used.
By continuing to use the website after an update, you acknowledge the updated information, subject to any cookie choices or consent requirements that apply. Your browser and preference settings remain available to help you manage optional cookies. This policy is intended to provide clear general information and does not change any rights, obligations or conditions set out in applicable laws, our Privacy Policy or our website terms.
