Responsible Gaming

MyStake Casino supports a balanced approach to gambling. Gambling should be an enjoyable leisure activity, not a way to make money or manage financial difficulties. This page explains practical steps you can take to stay in control, recognise possible warning signs and find support when gambling is no longer feeling safe or manageable.

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Each game is based on chance or other rules, and previous results do not determine what happens next. A win cannot be expected, predicted or used as a reliable source of income. Only gamble with money you can afford to lose after your essential expenses and financial commitments have been covered.

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Before you play, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment rather than money that you are likely to recover. Once your planned budget has been used, stop playing. Do not increase your budget because you are winning, losing or feeling pressure to continue.

Never gamble with money set aside for rent, mortgage repayments, bills, food, education, savings or other essential needs. Gambling should not be used to pay debts, solve financial problems, replace employment income or improve your mood. Avoid playing when you are upset, stressed, tired, under the influence of alcohol or affected by medication or other substances.

Important reminders

Gambling outcomes are uncertain and cannot be guaranteed.
A losing session does not mean a win is due next.
Chasing losses can make financial problems worse.
A win does not mean you should increase your stake or keep playing.
Set a budget before you start and stop when you reach it.
Take regular breaks and make time for other activities.
Do not borrow money or sell possessions to fund gambling.
Do not allow anyone else to use your account.

You must be at least 18 years old, or meet the minimum legal age that applies in your location, to use gambling services. Adults should take reasonable steps to prevent children and other unauthorised people from accessing their account or device. Keep login details private, use suitable device security and log out after playing.

Tools to help you stay in control

Planning and monitoring your play can make it easier to maintain healthy boundaries. Depending on the service and account features available to you, you may be able to use tools such as deposit limits, loss limits, wagering limits, session reminders, time limits, activity statements or temporary account breaks. These tools are intended to support your decisions and should be considered before gambling, not only after a problem develops.

Set limits before playing

Choose a spending amount and time period that fit your personal circumstances. A limit should be realistic, affordable and separate from essential household money. Consider setting daily, weekly or monthly boundaries where the relevant option is available. If your circumstances change, review your budget before continuing to play.

Use breaks and self-exclusion

If you want to stop for a period, a temporary break may help you step away from gambling and reflect on your habits. If you believe you need stronger protection, you can request account closure or self-exclusion through the available account or support process. Self-exclusion is a serious decision intended to prevent access for an agreed period or in accordance with the applicable process.

When using a limit, break or self-exclusion feature, read the information shown before confirming your request. The effect, duration and process for changing a setting may vary. Do not create another account or use another person’s account to get around a restriction. If you have requested self-exclusion, contact the relevant support channel if you need clarification rather than trying to bypass the restriction.

Review your activity

Check your deposits, withdrawals, bets, wins, losses and time spent playing. Looking at your activity over a longer period can show patterns that are not obvious during a single session. If the figures are higher than expected, stop and review your budget. A record of past play is not a reason to continue gambling or attempt to recover losses.

Recognising when gambling may be a problem

Gambling may be becoming harmful when it affects your finances, relationships, work, study, physical health or emotional wellbeing. Some people notice changes gradually, while others experience a sudden increase in gambling after a personal, financial or emotional event. You do not need to wait for a crisis before seeking advice.

Possible warning signs

Spending more time or money gambling than you planned.
Trying to win back money after a loss.
Increasing bet amounts to achieve the same excitement.
Feeling restless, irritable or anxious when not gambling.
Thinking about gambling during work, study or time with family and friends.
Hiding gambling activity, losses or account statements from other people.
Borrowing money, using credit or selling items to keep gambling.
Missing bills or experiencing financial stress because of gambling.
Gambling to escape sadness, stress, loneliness or other difficult feelings.
Trying to stop or cut back but finding that you cannot.
Arguing with people close to you about gambling.
Neglecting sleep, health, work, study or other responsibilities.

If any of these signs sound familiar, stop gambling and consider speaking with someone you trust. A break, account restriction or self-exclusion can provide immediate distance from gambling, while professional support can help you understand what is happening and plan your next steps. You do not have to manage the situation alone.

Getting help and support

Support is available for people who are concerned about their own gambling and for family members, friends or colleagues affected by someone else’s gambling. Australian players can seek information and counselling through Australian gambling support services, community health providers and other qualified professionals. The service, eligibility requirements and opening hours may vary, so use the current information provided by the relevant service.

You can also speak with a general practitioner, psychologist, counsellor, financial counsellor or trusted community organisation. A health professional can help with gambling concerns alongside anxiety, depression, stress, relationship difficulties or other issues that may be connected with gambling. Financial counselling may assist with budgeting, debts and practical steps to protect essential money.

Steps you can take today

Stop playing and do not make another deposit while you consider your options.
Record your recent gambling activity and identify the amount of money and time involved.
Tell a trusted person what has been happening and ask for practical support.
Remove saved payment methods or reduce access to funds where appropriate.
Use available limits, a temporary break, account closure or self-exclusion.
Contact an Australian gambling support service or qualified health professional.
Create a plan for bills, debts and essential expenses before considering any future gambling.

If gambling is contributing to immediate danger, serious financial hardship or thoughts of self-harm, seek urgent assistance from emergency services or a crisis support service in your area. Your safety is more important than any gambling account, balance or result.

Our approach to safer gambling

MyStake Casino provides responsible gaming information so players can make informed decisions about gambling. Account checks, age verification, transaction reviews, restrictions and other safeguards may apply in accordance with applicable requirements and the service’s policies. We may ask for information or take action where activity raises concerns about account security, age, identity, affordability or safer gambling.

If you are concerned about your gambling or want to discuss available account protections, use the support options provided through the website or your account. Support staff may explain the available process for limits, breaks, account closure or self-exclusion. They cannot guarantee a particular gambling outcome, recover losses or provide financial advice, but they can direct you to relevant information and support pathways.

Responsible gambling is a shared effort. MyStake Casino encourages players to use the controls available to them, keep their account secure and seek help early if gambling stops being enjoyable. Read this page together with the applicable terms, privacy information and other account policies. If there is any difference between general information on this page and a specific account process, follow the instructions shown in the relevant account or support channel.

By choosing to gamble, you accept that gambling carries financial risk. Set clear boundaries, take regular breaks and stop when gambling no longer fits within your budget or wellbeing. A decision to pause or stop playing is always valid, and seeking support is a positive step.